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Refund and return policy
Refund and Returns Policy
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- Refund and Returns Policy
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. Here's everything you need to know about our return policy.
30-DAY RETURN POLICY
Returns must be initiated within 30 days of delivery and items must be in new, unused condition with original packaging and tags.
✅
What Can Be Returned
- • Unused equipment in original packaging
- • Items with all original tags attached
- • Products in new condition
- • Non-personalized items
❌
What Cannot Be Returned
- • Used or worn equipment
- • Custom or personalized items
- • Items without original packaging
- • Hygiene-related products
ELIGIBILITY FOR RETURNS
- ✓ Returns accepted within 30 days of purchase
- ✓ Items must be unused, undamaged, and in original packaging
- ✗ Clearance and final sale items are non-refundable
HOW TO RETURN AN ITEM
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2. Get Authorization
We'll provide you with a return authorization number and shipping instructions.
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3. Ship It Back
Package the item securely and ship it back using the provided instructions.
REFUNDS & EXCHANGES
- ✓ Defective or damaged items qualify for a free exchange or full refund
- ✓ Refunds are processed back to the original payment method
- ✉️ For return inquiries, email sales@sportmatsdepot.com
REFUND INFORMATION
Processing Time
Refunds are processed within 3-5 business days after we receive your returned item. You'll receive an email confirmation once the refund is issued.
Refund Method
Refunds are issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping method.
NEED HELP WITH A RETURN?
Our customer service team is here to make the return process as smooth as possible.